Cancel anytime. Stay in control.

You may cancel your Asurvio Shield subscription at any time, and you will continue to have access to the Asurvio Shield service through the end of your current billing period. You will not be charged again after cancellation.

Choose the path that is easiest for you.

Website, Asurvio Shield application, or the receipt email all lead you to the subscription controls.

Cancel through your account

  1. Select Login to my account on the Asurvio Shield website.
  2. Select your name, then Account.
  3. Choose Manage Billing.
  4. Select Cancel Subscription.

Cancel through the Asurvio Shield app

  1. Open your computer’s system tray and double-click Asurvio Shield.
  2. When the dashboard opens, select your name, then Account.
  3. Choose Manage Billing.
  4. Select Cancel Subscription.

Cancel from your receipt email

  1. Find the email titled Your Asurvio Shield receipt.
  2. Select Manage subscription in the email.
  3. Sign in and open your current subscription.
  4. Select Cancel Subscription.
Protection should come with clear control. Your cancellation takes effect at the end of your current billing period. You keep Asurvio Shield access through that date and will not be charged again after cancellation.
View full terms

Subscriptions, Billing and Cancellation

The language below is the subscription, billing and cancellation terms for Asurvio Shield.

Ongoing Subscriptions

Your Asurvio Shield subscription may continue month-to-month or year-to-year (depending upon your subscription purchase) unless and until you cancel your subscription or we terminate it. For reduced introductory price subscriptions, you will be billed the full amount after the introductory period ends as disclosed at time of purchase. You must have Internet access and provide us with a current, valid, accepted method of payment (as such may be updated from time to time, “Payment Method”) to use the Services. We will bill the term subscription fee to your Payment Method. You must cancel your subscription before it renews, subject to your subscription term at time of purchase, to avoid the billing of the next term’s subscription fees to your Payment Method.

Note that you will be billed any applicable tax automatically in addition to the subscription cost based on applicable laws. Sales tax may be applied based on your residence; if it is not applied you may have an obligation to remit use tax or similar tax. If in the future it is determined that you are obligated to pay sales tax for the service, you will be charged for your sales tax obligation.

Differing Subscriptions

We may offer several subscription plans, including special promotional plans or subscriptions with differing conditions and limitations. Any materially different terms from those described in these Terms and Conditions will be disclosed during your sign-up or in an Order or other communications made available to you. You can find specific details regarding your subscription with Asurvio Shield by visiting our website and clicking on the “Login to my account” link. We reserve the right to modify, terminate or otherwise amend our offered subscription plans.

Recurring Billing

By starting your Asurvio Shield subscription and providing or designating a Payment Method, you authorize us to charge you a monthly or annual subscription fee (dependent upon your subscription term) at the then current rate, and any other charges you may incur in connection with your use of the Asurvio Shield service to your Payment Method. You acknowledge that the amount billed each term may vary for reasons that may include differing amounts due to promotional offers, including gift card redemption and promotional code redemption, and/or changing or adding a plan, and you authorize us to charge your Payment Method for such varying amounts, which may be billed monthly or annually (dependent upon your subscription term) in one or more charges.

Price Changes

We reserve the right to adjust pricing for our service or any components thereof in any manner and at any time as we may determine in our sole and absolute discretion. Except as otherwise expressly provided for in these Terms and Conditions, any price changes to your service will take effect following email notice to you.

Billing Cycle

The subscription fee for our service will be billed at the beginning of the paying portion of your subscription and each billing term thereafter unless and until you cancel your subscription. We automatically bill your Payment Method each term on the calendar day corresponding to the commencement of your paying subscription. Subscription fees are fully earned upon payment. We reserve the right to change the timing of our billing, in particular, as indicated below, if your Payment Method has not successfully settled. In the event your subscription began on a day not contained in each month, we may bill your Payment Method on a day in the applicable month or such other day as we deem appropriate. For example, if you started your Asurvio Shield subscription or became a paying subscriber on January 31st, your next payment date is likely to be February 28th, and your Payment Method would be billed on that date. Your renewal date may change due to changes in your Subscription. We may authorize your Payment Method in anticipation of subscription or service-related charges. As used in these Terms and Conditions, “billing” shall indicate a charge, debit or other payment clearance, as applicable, against your Payment Method. Unless otherwise stated differently, month, monthly, annual, annually or term refers to your billing cycle.

Payment Methods

You may edit your Payment Method information by visiting our website and clicking on the “Login to my account” link, available at the top of the pages of the Asurvio Shield website. After logging into your account, click on your name and select “Account” from the dropdown menu and then click on the “Manage Billing” button. If a payment is not successfully settled, due to expiration, insufficient funds, or otherwise, and you do not edit your Payment Method information or cancel your account (see, “Cancellation” below), you remain responsible for any uncollected amounts and authorize us to continue billing the Payment Method, as it may be updated. This may result in a change to your payment billing date. For certain Payment Methods, the issuer of your Payment Method may charge you a foreign transaction fee or other charges. Check with your Payment Method service provider for details.

Cancellation

You may cancel your Asurvio Shield subscription at any time, and you will continue to have access to the Asurvio Shield service through the end of your current billing period. You will not be charged again after cancellation. We do not provide refunds or credits for partial-term subscription periods. To cancel, go to the “Login to my account” link, available at the top of the pages of the Asurvio Shield website. After logging into your account, click on your name in the top right-hand corner of the page and select “Account” from the dropdown menu. Once the “My Account” page opens you then click on the “Manage Billing” button. The “Cancel Subscription” button will be in the top right-hand corner of the page. If you cancel your subscription, your account will automatically close at the end of your current billing period. If you signed up for Asurvio Shield using your account with a third party as a Payment Method and wish to cancel your Asurvio Shield subscription at any time you may need to do so through such third party, including by visiting your account with the applicable third party and turning off auto-renew, or unsubscribing from, the Asurvio Shield service through that third party. You may also find billing information about your Asurvio Shield subscription by visiting your account with the applicable third party.